Working at Antron Manor

The service had effective systems in place to protect people from abuse. Staff felt any concerns they reported would be taken seriously. Learning and any improvements from accidents, incidents and safeguarding concerns were shared with staff in team meetings. Peoples medicines were managed safely.

Staff told us it was a good place to work and they felt valued. One staff member told us, 'It's been a difficult few years with COVID-19 but we have worked together and supported each other.' We observed the staff team to be dedicated, friendly and approachable during the inspection.

There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People's needs were responded to promptly and staff had time to spend with people. Staff told us there were enough staff to support people. They said, 'Yes, there are enough of us' and 'It's a good staff group and we support each other.'

Staff told us that they had received the training they needed to meet people's needs safely and effectively. The provider maintained oversight of training to ensure staff had the necessary training, knowledge and skills to provide consistent care. There was a system in place to monitor training to help ensure this was regularly refreshed and updated.

The management structure at the service provided clear lines of responsibility and accountability across the staff team. There was good oversight of the governance systems in place. Staff told us they had continued to be supported by the provider throughout the COVID-19 period. They said, 'We are very well supported and always accessible.'