Last updated: 10 February 2026
"Supportive management and positive culture where staff feel valued, but high agency staff use and overdue refresher training hold it back."
Staff were clear about how to safeguard people from avoidable harm and safeguarding concerns were referred appropriately and investigated.
Staff told us the service was a good place to work. One staff member said, 'It's a really good place to work, the management team are fantastic I can't fault them'.
There had been a high reliance on agency staff since the last inspection due to recruitment challenges.
Some refresher training was overdue, for example some staff required moving and handling updates.
Staff said the registered manager and management team were supportive and approachable and were confident in reporting any concerns.
There was full activity programme at the service which included external entertainers. On the day of the inspection, people were seen to enjoy carol singing from a local school.
Lots of agency staff used to cover vacancies and absences, with some waits for call bells at times.
There had been a high reliance on agency staff since the last inspection due to recruitment challenges.
Some refresher training like moving and handling is overdue for staff.
Some refresher training was overdue, for example some staff required moving and handling updates.
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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