Last updated: 10 February 2026
"Supportive management and positive culture make it a good place to work, but agency staffing and overdue training hold it back."
Staff were clear about how to safeguard people from avoidable harm... People received their medicines safely. The registered manager had oversight of accidents and incidents.
Staff told us the service was a good place to work. One staff member said, 'It's a really good place to work, the management team are fantastic I can't fault them'.
The registered manager ensured sufficient numbers of staff were on duty... Regular agency staff were used to cover staff absences and vacancies. There was on-going recruitment to fill some staff vacancies.
Refresher training for staff was being organised. Some refresher training was overdue, for example some staff required moving and handling updates.
Staff said the registered manager and management team were supportive and approachable and were confident in reporting any concerns. One staff member said, 'It's a really good place to work, the management team are fantastic I can't fault them'.
There was full activity programme at the service which included external entertainers. On the day of the inspection, people were seen to enjoy carol singing from a local school.
Staffing is adequate but relies on agency workers to cover vacancies and absences.
There had been a high reliance on agency staff since the last inspection due to recruitment challenges. Regular agency staff were used to cover staff absences and vacancies.
Only standard training with some refreshers overdue.
Some refresher training was overdue, for example some staff required moving and handling updates. This had been arranged with an external provider who had cancelled the original training date.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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