Last updated: 9 February 2026
"Supportive leadership and a positive inclusive culture, but limited activities and inconsistent lunchtime staffing hold it back."
Systems were in place to record, report and analyse any allegations of abuse. Staff had received training to recognise abuse... People received their medicines, as prescribed, from trained and competent staff.
The culture at the service was open and inclusive. Staff said 'We all teamwork... I love coming to work. My job means everything to me.'
Appropriate staffing arrangements were in place and staff were deployed effectively... However, staff support at lunchtime was not consistent.
Staff had received appropriate training... One staff member commented, 'We always have updated training. It is good to have and refresh the memory.'
The service was led by a registered manager who was described as approachable, supportive and caring. Staff said '[Registered manager] she mentors everyone. She's been brill, she looks after me.'
Per 2019 comprehensive inspection: We saw a timetable of structured activities and the hairdresser visited... knitting, playing board games and colouring... schedule of entertainers.
No activities coordinator or specialist programmes mentioned recently, so the role is mostly routine personal care with basic games and outings from older report.
Per 2019 comprehensive inspection: We saw a timetable of structured activities... knitting, playing board games and colouring... schedule of entertainers.
Staffing is adequate overall but lunchtime support is not always consistent, so mealtimes can feel rushed.
However, staff support at lunchtime was not consistent.
Only standard training updates and supervisions, no specialist courses or funded qualifications to build skills.
Training courses were available for staff to provide them with the skills and current knowledge required... 'We always have updated training.'
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp