Last updated: 10 February 2026
"Staff get regular training and feel supported by the manager, but unsafe medicines management and weak quality checks hold it back."
Medicines were not managed safely. This was a continued breach of regulation 12(1).
One member of staff said, 'They're a good company to work for. The manager is here and you can ask for help.'
Staff told us there were enough staff at the service. One member of staff said, 'It is always busy but we get everything done.'
Staff were supported with regular training that gave them the skills needed for their roles.
The provider's audits had not picked up the issues we found on inspection.
People were supported to maintain social interests and activities of importance to them. These included trips out, enjoying watching sport and helping around the home.
Medication handling has gaps like poor stock checks and missing guidance for creams and when-needed doses.
The provider had a medication stock count in place to check that medicine were administered as prescribed, however when discrepancies were noted these were not always escalated for investigation.
Managers' quality checks are weak and missed ongoing medication problems.
The provider's audits had not picked up the issues we found on inspection.
Staffing is enough to get by but always busy with no low workloads or strong retention mentioned.
Staff told us there were enough staff at the service. One member of staff said, 'It is always busy but we get everything done.'
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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