Working at Anna S Proctor House Care Home

Medication handling has gaps like poor stock checks and missing guidance for creams and when-needed doses.

The provider had a medication stock count in place to check that medicine were administered as prescribed, however when discrepancies were noted these were not always escalated for investigation.

Managers' quality checks are weak and missed ongoing medication problems.

The provider's audits had not picked up the issues we found on inspection.

Staffing is enough to get by but always busy with no low workloads or strong retention mentioned.

Staff told us there were enough staff at the service. One member of staff said, 'It is always busy but we get everything done.'