Last updated: 9 February 2026
"Approachable managers lead a supportive family-like team with strong staff retention, but activities lack a dedicated coordinator and agency staff cover sickness."
Staff trained in safeguarding with good understanding, risks assessed and managed, medicines managed safely with accurate records and audits
Staff described team as 'lovely, so supportive', 'like family here', 'my second family'; felt supported by colleagues and manager
No vacancies, several staff had worked many years providing consistency, regular bank and agency staff covered sickness, staff not rushed and spent time with people
New staff completed bespoke induction and training programme, staff completed relevant courses, regular supervision; staff said 'The training is very good. We're very free to develop'
The service was well led by experienced and respected managers; staff said 'I can talk to the manager about anything, they're really approachable' and 'The manager is really supportive, they're always around'
People involved in regular activities including gardening, cooking, parties, restaurant visits, swimming, holidays, disco dancing and music
No dedicated activities coordinator or specialist programmes, so the role mixes routine care with basic outings like trips, gardening and cooking.
People regularly went out on trips and were involved in activities. For example, gardening, cooking, parties, visiting restaurants, swimming and holidays.
Bank and agency staff cover sickness absences, so not every shift has the fully permanent long-serving team.
There were no vacancies at the service, and a team of regular bank and agency staff provided cover in the event of sickness or other staff absence.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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