Last updated: 10 February 2026
"Staff feel supported in an open culture with strong safety practices, but irregular supervision and COVID staff shortages need attention."
2022 IPC inspection: We were assured that the provider was using PPE effectively and safely, preventing infections, and meeting all COVID-19 requirements.
Per 2017 comprehensive inspection: Care staff told us they enjoyed their work and said the manager was supportive of them and encouraged them to develop their skills.
Per 2017 comprehensive inspection: There were sufficient numbers of care staff available to meet people's needs.
Per 2017 comprehensive inspection: Care staff were provided with a range of training and development opportunities, whilst staff had not always received regular professional supervision.
Per 2017 comprehensive inspection: The service had an open and inclusive culture and people, their relatives and staff were positive about the way it was managed.
Per 2017 comprehensive inspection: A range of activities were provided including singers, games, art work, baking, quizzes, minibus rides and involvement with Pioneer Projects.
Staff numbers meet needs but COVID caused staff shortages they had to manage around.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Staff get training on specialist needs but one-to-one supervision meetings have not always happened regularly.
Whilst staff had not always received regular professional supervision, plans were in place to address this in the future.
There are regular varied activities like games and outings but some relatives want more chatting time with residents.
One relative however told us, "We would like carers to spend more time just chatting with [Name of person] some do it (only) very occasionally."
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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