Last updated: 9 February 2026
"Supportive management and a happy family-like team culture, but staffing delays and basic activities hold it back."
People were safeguarded from harm and abuse. The provider had systems in place... We found one example where conditions had been attached to an authorisation but not all had been carried out. Swift action was taken.
All of the staff we observed appeared to be happy in their roles and worked cohesively together as one team... “It is like a big family. Knowing I make a difference to peoples’ day and life is rewarding.”
Staff and visitors told us people in one of the units... sometimes needed to wait for staff to attend... agency staff were used to cover staff absence.
Staff were encouraged to complete training relevant to their roles, including vocational training and training to meet people’s specific needs. They told us they were able to ask for more if needed.
Staff commented on the support they received... “The manager is very friendly and approachable. They make me feel valued and listened to. I am still in my job after all these years as management are good.”
The provider employed activity staff to coordinate events and activities in the home. Some of these activities included: gardening, arts and crafts, singing, reminiscing, and chatting.
Staffing is adequate but the nursing unit gets busy at times with waits for call bells especially during shift changes and agency staff cover absences.
One person told us, “When staff are having a change of shift, which is around 7pm that is a bad time to ring... I can wait maybe an hour...” agency staff were used to cover staff absence.
Only basic activities like gardening, arts and crafts and singing, so the role is mostly routine personal care.
Some of these activities included: gardening, arts and crafts, singing, reminiscing, and chatting.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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