Last updated: 10 February 2026
"Staff feel supported and valued with good training and high morale, but medicines management has gaps in stock checks, storage and audits."
Medicines administered safely but recorded stock levels for PRN did not reflect actual stock, PRN guidance lacked GP signature, and storage exceeded manufacturer temperatures.
Staff told us they enjoyed working at the home, felt well supported and valued; staff morale had improved under the registered manager.
The service had adequate levels of staff to ensure people were cared for safely; observed people being supported in an unrushed and attentive way.
Staff received relevant and good quality training in evidence-based practice including manual handling, pressure care, diabetes and Jewish culture; regular supervision.
Staff spoke positively regarding the registered manager and management team but medication audits were not always conducted effectively due to oversight.
Activities member of staff provided range of activities including music, arts and crafts, exercise, gardening club and community events like garden party.
Checking medication had gaps like stock records not matching actual amounts, no doctor sign-off on as-needed doses, and storage in a room too warm.
recorded stock levels for some medicines prescribed when required (PRN) did not reflect actual stock levels. Guidance provided to administer PRN medicines did not contain the signature from the GP... medicines were not stored in accordance with manufacturers recommendations.
Management missed some problems during medication checks because audits were not thorough enough.
Medication audits were not always conducted effectively. The registered manager told us that this had been an oversight during the most recent medicines audit.
They are still recruiting new staff on an ongoing basis, so the team might have some turnover or gaps.
The service had an ongoing programme of staff recruitment.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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