Working at Angelina Care

Safeguarding systems, processes and practices were effective to help ensure people were protected from the risk of abuse and neglect. Staff... confident the registered manager would make a referral to the local authority safeguarding team if they needed to.

Staff told us they were well supported by the registered manager. We observed staff support a new person moving into the home... with care and understanding.

Staff confirmed there were enough staff available to meet people’s needs. A staff member told us, “There are always plenty of staff on duty on all shifts. We get extra staff when people have planned activities or health care appointments.”

Staff received training that was relevant to their roles and responsibilities. Systems and processes helped ensure staff training and supervisions were up to date and supported best practice.

Staff told us they were well supported by the registered manager. The registered manager and deputy manager told us, and the staff rota confirmed, they maintained a visible presence within the service to monitor interactions and make improvements where necessary.

People had individual activities plans that included activities... cooking sessions, baking courses, lunch preparation, arts and crafts, reading and computer tech clubs, swimming and attending Men In Sheds (A local men’s woodwork group) and family visits.