Working at Angelcare Residential Living

Some medication errors from poor records and wrong use of as-needed meds, so safety processes have gaps.

Medication Administration Records (MARs), were not always appropriately completed by staff and medications were given on days contradictory to the “as and when required” (PRN) protocol.

Only basic activities like crafts, music and church services, no regular programme or creative specialist approaches.

We observed there to be several activities on offer... Frank Sinatra, Church services, paintings and crafts.”

Only standard training to do the job, no specialist courses or funded qualifications for career growth.

Staff were appropriately trained to fulfil their role. Staff felt well trained and supported within their roles.