Working at Andrew Smith House - Nelson
Marsden Hall Road North, Nelson, BB9 8JN
Operated by Stocks Hall Care Homes Limited
60 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Supportive leaders, good training and positive culture, although staffing gets stretched during busy periods and medicines records have gaps."
Safety & Risk
5/10
!
In general, recording of medicines was completed well. However, we noted areas for improvement regarding recording of specific medicines. For example, the fluid balance chart was less well completed.
Staff Culture
7/10
✓
Staff said they enjoyed their jobs and morale was good. Staff felt the culture was positive, and they were focussed on delivering good quality care to people.
Staffing Levels
5/10
!
There were enough staff to provide support although staff were challenged during busy periods. They worked together well to provide safe care that met people’s individual needs.
Training & Dev
7/10
✓
Staff training compliance rates were high, and staff completed relevant training including related to people with a learning disability. Managers made sure staff received training and regular appraisals.
Management
7/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
Programmes
6/10
✓
The provider employed 3 activities co-ordinators who supported people to do a range of activities both inside and outside the home. This included different types of exercises according to people’s abilities.
Points to consider
Staffing is adequate but staff get stretched during busy times and some relatives say there aren't enough of them.
There were enough staff to provide support although staff were challenged during busy periods. Although there were enough staff to meet people’s needs, some relatives felt there could be more staff.
Medication records have some gaps like poor tracking of fluid balance for tube feeds and missing reasons for skipped doses.
the fluid balance chart was less well completed where feeds and medicines were administered via a tube. Occasionally staff did not record a reason when doses of medicines were missed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews