Working at Andover Nursing Home

Leaders missed problems like medication errors, hiring checks, and care records, so risks built up without fixes.

The provider had not identified the concerns we found in relation to medicines management, recruitment records and people’s care and treatment records.

Hiring records missed checks on past jobs for some staff, meaning recruitment was not fully safe.

The provider had not always completed all the required pre-employment checks prior to recruiting staff to ensure only appropriate staff were employed.

Medication storage had issues like non-compliant drug cupboards and gaps in cream application records.

a controlled drug cupboard was not compliant with legislation... the name of the cream applied was not always recorded.