Working at Ancliffe Residential Care Home
Warrington Road, Wigan, WN3 6QA
Operated by Croftwood Care UK Limited
40 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive leadership and positive staff culture with robust safety practices, although busy workloads from covering absences and complex needs need attention."
Safety & Risk
8/10
✓
Robust processes were in place for essential visitors including temperature checks, risk assessments and PPE; plentiful supply of PPE worn correctly, robust cleaning, no cases of COVID-19.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff told us they enjoyed working at the home and felt supported by the registered manager, with comments such as '[Registered manager] is very good' and 'You can go to [registered manager] at any time'.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Staffing levels were based on people's dependency levels and rotas confirmed the required number of staff had been deployed at all times, with any shortages due to sickness or absence filled by existing staff members.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff had completed an induction programme upon commencing employment and on-going training was provided, both e-learning and practical, to ensure skills and knowledge remained up to date.
Management
7/10
✓
Per 2018 comprehensive inspection: Both the people living at the home and staff working there said the home was well-led and managed and that they felt supported by the registered manager.
Programmes
6/10
✓
Per 2018 comprehensive inspection: The home employed a co-ordinator responsible for organising activities including bingo, exercise classes, visiting entertainers, speakers and group outings.
Points to consider
Staff numbers match the dependency tool but existing staff cover sickness absences with extra hours and say they feel busy with complex needs.
Per 2018 comprehensive inspection: Staff confirmed they were very busy... 'workload has got harder as people we support are getting more complex, but we manage to meet people's needs.'
Training covers standard topics like moving people and infection control with induction and refreshers, but no specialist courses or funded qualifications mentioned.
Per 2018 comprehensive inspection: The training matrix showed staff had received training in... safeguarding, moving and handling, infection control, health and safety and first aid.
Activities include a coordinator running bingo, exercises and outings, but no specialist programmes or creative innovations to vary the workday.
Per 2018 comprehensive inspection: 'We do bingo, exercise classes, they've taken some people on a barge trip, they have also taken me into town'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews