Working at Anchor House - Doncaster
11 Avenue Road, Doncaster, DN2 4AH
Operated by Authentic Care Services Limited
23 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with regular supervisions and enough staff to meet needs promptly, but no structured activities and a new manager still registering need improvement."
Safety & Risk
4/10
!
We identified some areas for improvement around how rotations of people’s pain patches were documented and recorded and how protocols for ‘as and when’ (PRN) medication explained how people would indicate they were in pain or needed their PRN medication. The provider did not always detect and control potential risks in the care environment.
Staff Culture
6/10
✓
A member of staff told us, “I have regular teaching sessions and supervisions and appraisals with the manager and I am able to share concerns with both the manager and the providers because they are both on site.”
Staffing Levels
6/10
✓
There were sufficient members of staff on duty who were deployed to meet people’s needs effectively. People’s needs were met in a timely way and call bells were responded to quickly and efficiently.
Training & Dev
5/10
!
New starters accessed a comprehensive induction programme and members of staff completed a range of training courses both online and face-to-face which ensured they were able to deliver care safely.
Management
4/10
!
The manager was new into post and was going through the CQC registration process to become the registered manager. The management team had developed new systems and processes and needed to ensure they were embedded into standard practice.
Programmes
3/10
✕
One person said, “There are quizzes but I like to watch television in the lounge. I go out on a Sunday morning to church on my own and on Wednesdays I usually go into town with my relatives.”
Points to consider
No structured activities programme or coordinator, so the role is mostly routine personal care with just quizzes mentioned.
There are quizzes but I like to watch television in the lounge.
No permanent manager yet as the new one is still registering, and new leadership systems need embedding.
The manager was new into post and was going through the CQC registration process to become the registered manager.
Gaps in medication records like pain patch rotations, even though fixed on the spot.
We identified some areas for improvement around how rotations of people’s pain patches were documented and recorded.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews