Working at Anchor & Hope Care Services
Hope House, London, SE28 0DF
Operated by Anchor & Hope Care Services Ltd
3 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Supportive management, positive team culture and good training, although staffing is just adequate and activities lack a dedicated coordinator."
Safety & Risk
7/10
✓
Risks assessed and managed safely, staff aware of safeguarding, medicines securely stored and administered as prescribed, incidents reviewed to prevent repeats
Staff Culture
7/10
✓
Staff told us they worked well as a team and spoke positively about the working culture at the service
Staffing Levels
6/10
✓
There were sufficient staff deployed to meet people's needs; staff confirmed levels sufficient to provide support in a timely manner
Training & Dev
7/10
✓
Staff received induction, refresher training including specialist mental health awareness and substance misuse, regular supervision and annual appraisals
Management
7/10
✓
People told us the service was well managed and that the registered manager was a visible and supportive presence; staff said 'The registered manager is very supportive; she makes herself available to everyone whenever needed'
Programmes
6/10
✓
People supported to activities reflecting interests including gardening sessions, cookery course, library visits and job training via local charity
Points to consider
Staffing is adequate but nothing special, no details on staff retention or agency use.
There were sufficient staff deployed at the service to meet people's needs. Staff also confirmed they considered staffing levels to be sufficient to enable them to provide the support people needed in a timely manner.
Activities offer some variety like gardening and cooking classes but no dedicated coordinator or specialist programmes.
People told us they were able to take part in activities in pursuit of their interest. For example, one person attended gardening sessions... records showed staff had signed them up to a cookery course.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews