Last updated: 9 February 2026
"Staff feel supported by great managers and training with strong safety practices, but unclear staff retention and basic activities hold it back."
All accidents and incidents were recorded, reviewed and analysed so that issues could be addressed, and further learning implemented to improve practices and prevent further re-occurrences. The registered manager and staff team discussed each incident and accident at handovers and team meetings.
The provider also placed importance on staff wellbeing and welfare and organised team events and social activities to boost and motivate staff morale and value their contributions to the running of the service.
Throughout the inspection we observed there to be enough numbers of staff to safely and appropriately meet people's needs. Relatives confirmed that they always saw staff available around the home whenever they visited.
Staff told us that the provider was very focussed on ensuring all staff members had access to a wide range of training and career development opportunities. One staff member explained, 'Even now we have a lot of training. They are helping us to improve things and get better and feel comfortable with what we are doing.'
Staff were very complimentary of the management and the provider stating that they felt very supported in their role and were always encouraged to excel in their role. One staff member told us, 'They are really good managers, personally I feel open and ready to talk to them.'
Staff organised and delivered a variety of activities for people to participate and be involved in. Activity charts were visible around the home that listed activities such as ball games, board games, exercise sessions, entertainers and arts and craft.
Staff numbers are enough to meet care needs safely, but no details on team stability or agency use mean workloads might not always feel easygoing.
There were sufficient numbers of staff available at the home to ensure people's safety and that care needs were appropriately met.
Varied everyday activities like games, crafts, singing, and outings run by a coordinator, but no specialist programmes to make care work more creative and rewarding.
Activity charts were visible around the home that listed activities such as ball games, board games, exercise sessions, entertainers and arts and craft.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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