Last updated: 10 February 2026
"Exceptional leadership, highly motivated and proud staff with innovative programmes, although staffing lacks investment in long-term retention."
Accidents and incidents were appropriately recorded and investigated. Risk assessments were in place... Medicines were stored safely and staff completed practical medicines competency assessments
Staff were highly motivated and proud to work for the service... 'I love it [working for the service]. It's so easy to get attached to the adults we work with.'
Staffing levels were appropriate to meet the needs of people... staff told us they covered any absences among themselves. 'The continuity of staff is amazing.'
Staff were suitably trained and received regular supervisions... 'The training has been superb. I feel really confident in what I do.'
The service was exceptionally well-led... Staff told us, 'Literally their door is always open. They are really approachable' and 96% of staff believed the registered manager was an effective leader
Positive behaviour support (PBS) pathway... significant reduction in the number of incidents... activity sampling, PERMA model used to support independence
Staffing levels are good with strong continuity but no mention of a long-serving team or investment in keeping staff long-term
Staffing levels were appropriate... staff told us they covered any absences among themselves. 'The continuity of staff is amazing.'
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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