Last updated: 9 February 2026
"Staff receive thorough training and feel well supported with engaging activities, but no registered manager and high staff turnover are concerns."
Medicines were managed consistently and safely... people received their medicines as prescribed with dedicated trained staff... Risks to people were thoroughly assessed and kept under review.
Staff told us they received the necessary guidance and support from the manager... 'This is such a nice place to work in. We are very supported.'
Family members expressed concerns about the recent high staff turnover, the use of agency staff and staffing levels... We observed staffing levels during our visits and felt that there was enough staff to meet people's needs in a timely manner.
Staff received training to ensure they competently carried out their role responsibilities... 'the most in depth that I have ever done.'... Recently all staff had a supervision meeting with their line manager.
At the time of our inspection there was not a registered manager in post. A new manager had been in post and was planning to submit an application to register.
There was a weekly activity program... activities coordinator... community links to benefit people. A regular Church service was held at the home and a local nursery visited.
No permanent manager registered yet, just an interim one applying to register.
At the time of our inspection there was not a registered manager in post. A new manager had been in post and was planning to submit an application to register.
Staffing is adequate but relies on agency workers due to recent high turnover and families say staff seem rushed.
Family members expressed concerns about the recent high staff turnover, the use of agency staff and staffing levels... 'The staff are rushed off their feet.'
Recruitment skips proper job interviews sometimes, so new staff skills are not always fully checked.
records were not always available to evidence the interviews being carried when selecting staff for the job... systems were not in place to evaluate the candidates during the interview process.
AI Generated
Last inspected: December 2022
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp