Working at Amphion View Limited

Locked bedroom doors for some residents without proper mental capacity paperwork and best interest checks, so restrictions weren't always justified legally.

mental capacity assessments and best interest decisions had not consistently been completed. In cases where best interest decisions were recorded, it was unclear whether the least restrictive options had been actively considered.

Managers' quality checks missed risks like poor cleaning, unsafe furniture, and window issues.

Some areas for improvement we identified during the site visit had not been detected by the provider's quality monitoring systems. For example, people were at risk of harm from unmanaged risks in the premises.

Gaps in staff recruitment records mean background checks on new hires weren't always complete.

we found gaps in recruitment records. The registered manager was responsive to the concerns raised and immediate action was taken for the records identified and a review of other records was to be completed.