Working at Ampersand

Staff sometimes miss giving important medicines on time, like a full day without antibiotics.

During the onsite assessment, a person had not received their antibiotics for 24 hours, as staff had not collected them urgently.

Activities are basic and planned around seasons and events, with no specialist programmes to make the role more varied.

The activities co-ordinator told how activities were designed to match people. They told us, 'People are involved in planning the activities. We asked what their preferences were. We plan activities based on events, seasons.'

Busy times like mornings and mealtimes mean shifts can feel stretched even if there are enough staff overall.

There are times of the day that are busy like the mornings and dinner times but we get through it well. Team work helps.