Last updated: 9 February 2026
"Supportive management, permanent staffing, and regular supervisions, but medicines sometimes not given on time hold it back."
Staff were not always following the correct processes for ordering and administering medicines... During the onsite assessment, a person had not received their antibiotics for 24 hours.
Staff confirmed they received regular supervisions, 'I get supervisions regularly. I feel well supported in my role. I can speak to any of the managers freely and they listen.'
Records confirmed the required number of staff had been available to support people on a regular basis and these had been permanent staff.
Staff confirmed they had received training appropriate to their role and the skills required to support people safely. Staff told us they had received an induction when they started at the service including shadow shifts with more experienced staff.
Staff told us the new management team were supportive... They are approachable and easy to talk to.
The activities co-ordinator told how activities were designed to match people... We plan activities based on events, seasons.
Staff sometimes miss giving important medicines on time, like a full day without antibiotics.
During the onsite assessment, a person had not received their antibiotics for 24 hours, as staff had not collected them urgently.
Activities are basic and planned around seasons and events, with no specialist programmes to make the role more varied.
The activities co-ordinator told how activities were designed to match people. They told us, 'People are involved in planning the activities. We asked what their preferences were. We plan activities based on events, seasons.'
Busy times like mornings and mealtimes mean shifts can feel stretched even if there are enough staff overall.
There are times of the day that are busy like the mornings and dinner times but we get through it well. Team work helps.
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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