Working at Ami Group - The Knoll Unit and Ami Court Unit

The manager did not follow rules on letting visitors into rooms and missed putting the inspection rating on the website, showing poor oversight.

Before the inspection, people who could leave their room were required to see their visitors outside in sheds or a summerhouse. The provider had developed their first website but had not displayed the rating for the service.

Medication stock counts do not match electronic records and different medicines get put in the same box, risking errors.

There were two people's medicines where there was one less tablet than recorded on the system. Staff had put Laxido sachets into the Movicol box.

Foot treatments happen in the lounge where people eat, which is bad for infection control and privacy.

We observed the podiatrist completing treatments in the communal lounge, where meals were served and surrounded by other people.