Last updated: 10 February 2026
"Staff are well-trained and supported with enough on shift, but poor management oversight and unsafe medicines handling are major concerns."
Medicines were not always managed safely. The number of tablets available were checked against the amount on the electronic system, the two amounts did not always match. Some medicines were not kept in their original boxes.
Staff told us they were confident the management team would take appropriate action. They knew how to report concerns to outside agencies if their concerns had not been acted upon.
There were enough staff to support people safely and meet their needs. We observed staff spending time with people and supporting them in an unhurried way.
Per 2019 comprehensive inspection: Staff received training appropriate to their role. They received a mixture of online and face to face training. Staff received regular supervision from the registered manager.
The registered manager had not followed the government guidance regarding allowing everyone to have visitors in their rooms. The provider told us they did not know they had to display the rating on the website.
Per 2019 comprehensive inspection: The activities co-ordinator had spoken to people to identify their interests. We observed people taking part in activities, including quizzes, craft and enjoying a singer, chair exercises.
The manager did not follow rules on letting visitors into rooms and missed putting the inspection rating on the website, showing poor oversight.
Before the inspection, people who could leave their room were required to see their visitors outside in sheds or a summerhouse. The provider had developed their first website but had not displayed the rating for the service.
Medication stock counts do not match electronic records and different medicines get put in the same box, risking errors.
There were two people's medicines where there was one less tablet than recorded on the system. Staff had put Laxido sachets into the Movicol box.
Foot treatments happen in the lounge where people eat, which is bad for infection control and privacy.
We observed the podiatrist completing treatments in the communal lounge, where meals were served and surrounded by other people.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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