Working at Amherst House
287 Court Lodge Road, Horley, RH6 8RG
Operated by Care UK Care Services Limited
60 bedsNursing homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.7/10
Key Finding
"Staff feel valued and supported by friendly management with a stable team and no agency staff, but activities lack specialist programmes and dedicated coordination."
Safety & Risk
8/10
✓
Risks associated with people's care were well managed and lessons learnt... service purchased a red toilet seat and red grabrail... helped reduce the number of falls. Medicines administered safely with audits.
Staff Culture
8/10
✓
Staff felt valued and supported... Comments from staff included 'I do feel valued, so far so good.' 'They are very approachable.'
Staffing Levels
8/10
✓
There was an established staff team at the service which meant there was no use of agency staff. There were enough staff to support people.
Training & Dev
7/10
✓
Staff were well supported and received all of the relevant training they required... New staff received an induction which included The Care Certificate. Nursing staff had regular clinical supervision.
Management
8/10
✓
The registered manager provided clear direction... Staff felt valued and supported by the management team. Staff told us 'my manager and the deputy are friendly and are listening. I can easily approach them.'
Programmes
6/10
✓
People were supported access to a wide range of activities... bus trips, garden centres, painting, helps in the garden, wishing tree, arranged for a ballroom dancer, two rabbits, cultural celebrations.
Points to consider
Regular activities like trips, gardening, arts and pet rabbits, but no specialist programmes or dedicated coordinator mentioned.
People were supported access to a wide range of activities which were stimulating and entertaining... bus trips... painting... helps in the garden... home had two rabbits.
Good training and supervision, but only standard induction and relevant training with no specialist courses or funded qualifications.
Staff were well supported and received all of the relevant training they required... New staff received an induction... The Care Certificate... regular clinical supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews