Working at Amherst House
287 Court Lodge Road, Horley, RH6 8RG
Operated by WT UK Opco 4 Limited
60 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel valued and supported by management with stable staffing and no agency use, although training and activities are standard without specialist programmes."
Safety & Risk
8/10
✓
Risks associated with people's care were well managed and lessons learnt when things went wrong... the service purchased a red toilet seat and red grabrail... this helped reduce the number of falls.
Staff Culture
7/10
✓
Staff felt valued and supported by the management team... 'I do feel valued, so far so good.'
Staffing Levels
8/10
✓
There was an established staff team at the service which meant there was no use of agency staff.
Training & Dev
6/10
✓
Staff were well supported and received all of the relevant training they required to meet people's needs... New staff received an induction... which included The Care Certificate.
Management
7/10
✓
The registered manager provided clear direction... Staff felt valued and supported by the management team.
Programmes
6/10
✓
People were supported access to a wide range of activities... bus trips, often to garden centres... painting and helps in the garden... two rabbits... Diwali, Pride, and St Patrick's day.
Points to consider
Only standard training and induction, no specialist courses or funded qualifications.
New staff received an induction from the provider which included The Care Certificate... Staff were well supported and received all of the relevant training they required.
Varied activities like trips, pets and events, but no specialist programmes or dedicated coordinator.
People were supported access to a wide range of activities which were stimulating and entertaining... bus trips... painting... helps in the garden... two rabbits... Diwali, Pride.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews