Last updated: 9 February 2026
"Great activities programme and good safety practices, but no permanent manager for months affected staff morale."
People and their relatives said they felt safe living at Amherst Court. Staff understood how to recognise abuse and poor practice and how to report it.
The morale of the staff team had fluctuated with the long-term absence of a registered manager. This had been discussed at staff team meetings.
Feedback from the majority of people and relatives was there were enough staff to meet people's needs. Agency staff from the provider's bank of staff were used when existing staff were not able to cover any staff shortfalls.
Per 2018 comprehensive inspection: Evidence showed that 92% of staff training had been completed. Staff training and supervisions continued to be well managed for effective care delivery.
There had not been a manager in post for six months which had affected staff morale. A new manager had been appointed and was introducing themselves to the staff team.
Per 2018 comprehensive inspection: people continued to be encouraged to participate in activities based on the Energise-Dance-Nourish-Arts (EDNA) model; service had invested in 'Magic Table'; school children making weekly visits.
No permanent manager for six months, and that affected staff morale.
There had not been a manager in post for six months which had affected staff morale.
Staffing is adequate but they use agency staff sometimes and moving staff between units is not always smooth.
Agency staff from the provider's bank of staff were used when existing staff were not able to cover any staff shortfalls. We received feedback from some staff that this was not always the most effective way to deploy staff.
Staff morale fluctuated because there was no permanent manager for months.
The morale of the staff team had fluctuated with the long-term absence of a registered manager.
AI Generated
Last inspected: October 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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