Last updated: 9 February 2026
"Supportive management and positive culture ensure safety and staff feel valued, although basic activities without a coordinator and occasional agency use are drawbacks."
People lived safely at the service and were protected from harm. Risks to people had been identified, were documented and managed with assessments of risk being reviewed monthly.
Everyone spoke positively about the atmosphere and culture at the service. Staff held the registered manager in high regard with comments like 'Manager is always approachable and supportive'.
There were enough staff on each shift to support people safely. Agency staff were used rarely and to cover short notice leave and sickness only.
Staff received training in all key areas and some specialist areas to enable them to meet people's needs. The registered manager kept a spreadsheet of training data.
The registered manager was a visible and a supportive presence at the service and everyone we spoke to spoke highly of them and the wider management team.
The service did not employ an activities co-ordinator but the registered manager factored in time within each staff member's daily rota... 'themed months' like Hawaiian month with quizzes, games and food.
Staffing is enough for safe care but uses agency workers sometimes for sickness cover, without signs of low workloads or a super stable team.
There were enough staff on each shift to support people safely. Agency staff were used rarely and to cover short notice leave and sickness only.
No activities coordinator means the job is mostly routine care with some added chats, group games and themed events.
The service did not employ an activities co-ordinator but the registered manager factored in time within each staff member's daily rota to support and engage with people.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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