Working at Amelia House Residential Home
Amelia House, Exeter, EX2 9SX
Operated by Amelia House Limited
19 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Approachable manager, safe care, and staff feeling valued and respected, but no activities programme holds it back."
Safety & Risk
8/10
✓
The service provided safe care... Staff had received training on how to safeguard people... People's care needs were regularly reviewed... Medicines... received... as prescribed... Monthly audits completed.
Staff Culture
7/10
✓
A staff member said, 'Having worked at multiple care homes Amelia House has been my favourite... great staff management and facilities which makes Amelia House both a great place to work...' Staff treated with respect.
Staffing Levels
6/10
✓
Despite national staffing shortages, the management team had worked hard to ensure they recruited new staff... keeping a core stable team of staff. Staff covered shifts at short notice when there was sickness.
Training & Dev
6/10
✓
Staff had received training on how to safeguard people... Records showed staff were up to date in their training [medicines]. Staff supervisions enabled staff to discuss... opportunities... to learn new skills.
Management
8/10
✓
Relatives praised the manager's approachability and availability: 'she is very approachable we often have a chat when we visit and if we need to ring her to ask questions, she is always available to answer them.' Staff said manager is 'approachable and fair'.
Programmes
2/10
✕
No activities, engagement programmes, coordinator, or creative approaches mentioned at all; people described chatting in lounges or spending time in rooms.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care like helping with daily tasks.
No activities, engagement, or creative approaches mentioned; people chatting in lounges or spending time in rooms.
Staffing is adequate but staff sometimes cover shifts at short notice when others are sick.
Staff covered shifts at short notice when there was sickness and worked well as a team.
Only standard training like safeguarding and medicines checks, no specialist courses or funded qualifications mentioned.
Staff had received training on how to safeguard people... Records showed staff were up to date in their training [medicines].
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews