Working at Amelia House
28 Carlton Street, Normanton, WF6 2EH
Operated by Care Worldwide (Carlton) Limited
10 bedsResidential homesHomecare agencies
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.9/10
Key Finding
"Strong leadership, stable consistent staffing, quality training and passionate culture, although activities are basic without specialist programmes."
Safety & Risk
7/10
✓
Medicines were received, stored, administered and disposed of safely. Staff involved in handling medicines had received recent training around medicines and were assessed as competent to support people with their medicines. There had been some issues with this during the pandemic, so they had reverted to using paper-based MAR. Additional checks had started after the identification of some errors, which demonstrated the service was learning lessons to improve care.
Staff Culture
9/10
✓
Staff exemplified these values and spoke with passion about their work. They spoke positively about the service and what it was like to work there. It was clear they all loved their jobs and they repeatedly told us it was the best jobs they had ever had.
Staffing Levels
8/10
✓
There were enough staff to meet people's needs. People were supported by staff with similar interests and with the required skills to care for them. Each person had a core group of staff which did not change. This ensured staff knew people very well and people were supported by a consistent team of people who they had learned to trust and who they got on with.
Training & Dev
8/10
✓
Staff spoke highly of the quality of training they received and the skills they had been supported to develop in order to carry out their role to the best of their abilities. Comments included; 'It is constant training. It never ends. I really enjoyed the MAPA (Management of Actual or Potential Aggression) training and the ligature training.'
Management
8/10
✓
Without exception, staff and people supported spoke highly of the registered manager who they said led by example. The home was extremely well-led by the registered manager who was committed to ensuring high standards would be sustained going forwards.
Programmes
6/10
✓
There was a small enclosed garden to the rear of the property with garden furniture and an activity cabin. People used this to engage in activities such as arts and crafts, using the pottery wheel, and clay making.
Points to consider
Activities are regular but basic like arts, crafts, pottery, and walks, with no specialist programmes or coordinator to make the role really varied and fulfilling.
People used this to engage in activities such as arts and crafts, using the pottery wheel, and clay making.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews