Last updated: 10 February 2026
"Good training and engaging activities, but staffing shortages and inaccurate care plans hold it back."
We found most of the care plans we reviewed had discrepancies and inaccuracies in risk assessment tools and risk management plans.
Most staff felt supported and listened to. They told us there were processes in place to support their workplace wellbeing and named staff they could go to for guidance and support.
Staff did not always respond to their requests for assistance promptly. Comments included, “there aren’t enough of them, it happens a lot.”
Staff told us they completed regular training. One staff member told us, “We have dementia training, and they have brought in new positive behaviour support training.”
Most staff felt managers were visible and approachable, but a minority of staff told us there were some managers they felt more comfortable to approach when they needed support.
A member of the lifestyle team explained how they planned events to celebrate significant dates in the calendar... ‘Forget Me Nots’ for people who don’t leave their room very much.”
Not enough staff at times, so people wait up to half an hour for help and miss out on showers.
“When I ring my bell they always come quickly but at night it can be half an hour”, “they didn’t have enough staff to give me a shower. I struggled to do it myself; it was dangerous.”
Risk plans and care records have mistakes and inconsistencies, like wrong repositioning times not always followed.
The risk had been calculated as low in March 2025 despite the person continuing to lose weight... the person was not repositioned, and the care plan was inaccurate.”
Managers try to improve things but resident feedback often not acted on, and some staff feel communication does not filter down well.
“At the last relatives meeting there were only four there. They are a waste of time; they don’t action anything.”... “sometimes we don't get relayed back what happens in the 11 at 11 meetings.”
AI Generated
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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