Working at Ambleside

Not enough staff at times, so people wait up to half an hour for help and miss out on showers.

“When I ring my bell they always come quickly but at night it can be half an hour”, “they didn’t have enough staff to give me a shower. I struggled to do it myself; it was dangerous.”

Risk plans and care records have mistakes and inconsistencies, like wrong repositioning times not always followed.

The risk had been calculated as low in March 2025 despite the person continuing to lose weight... the person was not repositioned, and the care plan was inaccurate.”

Managers try to improve things but resident feedback often not acted on, and some staff feel communication does not filter down well.

“At the last relatives meeting there were only four there. They are a waste of time; they don’t action anything.”... “sometimes we don't get relayed back what happens in the 11 at 11 meetings.”