Working at Ambleside
69 Hatherley Road, Cheltenham, GL51 6EG
Operated by Mr and Mrs J C Walsh
18 bedsResidential homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.4/10
Key Finding
"Staff feel well supported with a good range of activities, but serious safety risks from poor medicines handling and weak leadership hold it back."
Safety & Risk
1/10
✕
The service was in breach of legal regulation in relation people’s safe care and treatment... continued failure to ensure medicines were consistently recorded and administered accurately and safely
Staff Culture
6/10
✓
Staff we spoke with told us they were well supported, and the provider promoted their well-being. Comments included, “As a care professional, I am treated very well at work...
Staffing Levels
3/10
✕
We reviewed the previous 4 weeks staffing rotas. The service used a minimum of 3 staff but did not use a dependency tool... mixed feedback from staff members regarding staffing levels
Training & Dev
3/10
✕
The training records and competency assessments were a simple tally... it was difficult to ascertain if there were any gaps or overdue training as the provider had not maintained an effective system
Management
2/10
✕
Managers were not always visible and available within the service... continued lack of oversight which placed people at risk from harm
Programmes
5/10
!
The provider had a range of group and individual activities as well as specific one to one support... local groups visited the home such as school children and music groups
Points to consider
Big safety risks from poor medication handling like gaps in records and no follow-up on missed doses
We reviewed a daily medication monitoring document which identified gaps in the medicine administration records (MARs) on 3 separate days without any actions recorded
Leadership failings mean repeated problems from past inspections havent been fixed
Previous inspections had raised similar areas of concern or required improvements which had not been embedded into the provider’s learning culture
Recruitment records are disorganised and missing checks so new staff quality is a worry
We reviewed staff recruitment records and found these were disorganised with some records missing. For example... limited identification records and gaps of employment records
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews