Last updated: 10 February 2026
"Staff feel supported like a family with responsive managers and good training, but occasional thin staffing and basic activities hold it back."
Safeguarding systems were in place to safeguard people from abuse. Staff we spoke with had a good understanding of safeguarding procedures. Medication was administered... safely. One administration error... immediately rectified.
Staff told us that they felt supported. One staff member told us 'It's nice working here we have good and attentive managers. It's more like a family here.' A staff member told us 'All the carers are lovely and dedicated, they work really hard.'
Staff and people felt there were enough staff working in the service and people said staff were available to support them when they needed assistance. One staff member said 'Occasionally thin on the ground but most days someone straight here'.
Per 2018 comprehensive inspection: Staff told us they had received appropriate training and guidance... additional training, such as sepsis, syringe driver and GERT. Records showed staff had received supervision.
A registered manager was in place and was supported by a deputy manager. The registered manager and deputy manager were very responsive to any minor concerns identified during the inspection and acted immediately.
Per 2018 comprehensive inspection: The registered provider employed an activities co-ordinator... group activities such as bingo and quizzes... sit and talk with me or take me out to the shops; sometimes we go to McDonalds.
Staffing levels are usually enough but occasionally thin on the ground so you might have busier days.
Occasionally thin on the ground but most days someone straight here, we do not have to wait long.
Activities are regular with a coordinator doing group sessions like bingo and outings to shops, but no specialist or innovative programmes.
Per 2018 comprehensive inspection: group activities such as bingo and quizzes... sit and talk... take me out to the shops; sometimes we go to McDonalds.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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