Working at Amberwood Lodge
6 St Osmunds Road, Poole, BH14 9JN
Operated by Cygnet Care Services Limited
9 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by an approachable manager in a strong team with long-serving staff, although gaps in medicines records missed by checks weaken safety."
Safety & Risk
5/10
!
We found 4 recording omissions when staff had not signed to confirm medicines had been administered. Medicines audit failed to identify and assess shortfalls in recording of medicines.
Staff Culture
7/10
✓
Staff told us they felt part of a team. Staff told us they felt supported. A staff member said, “All staff are treated equally, and residents are the main priority.”
Staffing Levels
6/10
✓
The service made sure there were enough qualified, skilled and experienced staff. A relative told us, “Most staff have been there a long time.”
Training & Dev
6/10
✓
Training records confirmed staff completed training to ensure they had the skills and knowledge to carry out their roles. The provider offered additional training when required.
Management
7/10
✓
Staff spoke positively about the registered manager and told us they felt able to ask for support if needed. The registered manager is very approachable and very knowledgeable.
Programmes
6/10
✓
The service employed an activities coordinator. People were encouraged to be actively involved in planning and reviewing their care and activities. People had personalised activities.
Points to consider
Medication records had gaps that checks missed, so safety isn't fully reliable yet.
We found 4 recording omissions when staff had not signed to confirm medicines had been administered. Medicines audit failed to identify and assess shortfalls in recording of medicines.
Only standard training with some extras when needed, no specialist courses or funded qualifications.
Training records confirmed staff completed training to ensure they had the skills and knowledge to carry out their roles. The provider offered additional training when required.
Activities are regular with a coordinator but mostly basic choices like outings and social clubs, no special programmes.
The service employed an activities coordinator. People were encouraged to be actively involved in planning and reviewing their care and activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews