Working at Amberwood Care Home Limited

People felt safe living at Amberwood Care Home. Staff knew how to keep people safe whilst caring for them. People's risks had been assessed, identified and reviewed regularly... People were supported to have their medicines in a safe way.

Staff received regular supervisions; they knew the leadership structure and felt supported by management. One said, 'Supervisions are very helpful, seniors and managers are very approachable and helpful.' Staff felt involved... always feel listened to.

People told us there were enough staff to meet their support and care needs. The provider had increased the staffing levels since our last visit and levels were regularly monitored.

All new staff completed a comprehensive induction... The registered manager had a system in place to identify training that had been completed and training that needed to scheduled. Staff had received training in moving and handling however we observed one staff member manoeuvring a wheelchair not in line with best practice.

People and their relatives felt the service was well-led, that staff and management were approachable, and any concerns were dealt with appropriately. The registered manager had comprehensive monitoring systems in place.

People had the opportunity to engage with a variety of activities... staff explained that they learn about people from care plans and develop activities based on people's hobbies. For example, people who had pets had visits from pets, or if they were interested in floristry or sewing this was arranged.