Working at Amberside
17-19 Park Avenue, Watford, WD18 7HR
Operated by 3A Care (London) Limited
21 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel happy, valued and supported by management, but some agency staff use and no dedicated activities coordinator are drawbacks."
Safety & Risk
7/10
✓
The registered manager had worked hard to implement a more effective and robust system for reporting safeguarding... detailed risk assessment in place... incidents of falls within the service had been significantly reduced.
Staff Culture
8/10
✓
We saw from the result of the most recent staff survey that 100% of staff felt they were happy in their job. All staff felt that they were listened to and valued by the registered manager and provider.
Staffing Levels
6/10
✓
Staffing levels had improved and were now based on people's assessed needs. Any agency staff are given a 12-hour induction and shadowing shift before they start work.
Training & Dev
7/10
✓
The training programme for staff had been improved... recent training in areas such as safeguarding, dementia, moving and handling... Staff now received regular supervisions... every two months.
Management
7/10
✓
The registered manager had an open-door policy... Staff told us they could speak with the registered manager whenever they needed to, and they were always supported... 100% of staff felt they were happy in their job.
Programmes
6/10
✓
People benefitted from a new and much improved activity programme... increased to 25 hours per week... Recent activities included... fundraising coffee morning, visit from a local nursery school, cheese and wine event... flower arranging, armchair exercises, bingo.
Points to consider
Staffing is sufficient now, but they still use some agency staff who get extra induction.
Any agency staff are given a 12-hour induction and shadowing shift before they start work.
Activities programme offers variety like bingo, exercises and visits, but no dedicated coordinator or specialist therapeutic approaches.
new and much improved activity programme... 25 hours per week... flower arranging, armchair exercises, bingo and sing a long session.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews