Working at Amberley House - Plymouth
171-175 Ridgeway, Plymouth, PL7 2HJ
Operated by A & L Care Homes Limited
42 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Stable staffing with no shortages and strong safety practices, although training and activities are basic."
Safety & Risk
8/10
✓
We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... making sure infection outbreaks can be effectively prevented or managed. Per 2019: There were effective systems in place to protect people from the risk of abuse... Medicines were stored, recorded and administered safely.
Staff Culture
7/10
✓
Per 2019: Staff told us, 'It is a good team; we support each other...' and, 'Provider... approachable, listen to you, organised and the door is always open.' The culture and atmosphere... was warm, welcoming, friendly and inclusive.
Staffing Levels
8/10
✓
Daily oversight and careful management of staffing levels had meant there had been no staff shortages. Staffing levels were being supported by the services own workforce working additional hours... without the use of agency. Per 2019: The staff team was stable. Some staff had worked at the service for many years.
Training & Dev
6/10
✓
Per 2019 inspection: Staff training covered those areas identified as necessary for the service and included moving and handling, safeguarding and dementia care. The training was updated as required... Regular supervision (one to one) sessions were embedded.
Management
7/10
✓
The management team were continuing to support staff to contain the COVID-19 outbreak... Daily oversight and careful management of staffing levels had meant there had been no staff shortages. Per 2019: Staff told us... 'Provider is here almost every day; approachable, listen to you...'
Programmes
6/10
✓
Per 2019: Most people enjoyed activities within the service. Staff spent time talking with people, played games... External entertainment was arranged, for example musicians. Some staff took key roles in arranging activities... quizzes.
Points to consider
Only standard training like moving people and dementia care, no specialist courses or funded qualifications.
Per 2019 inspection: Staff training covered those areas identified as necessary for the service and included moving and handling, safeguarding and dementia care. The training was updated as required
Activities are regular but basic like games, quizzes and music, with some staff arranging them instead of a dedicated coordinator.
Per 2019: Staff spent time talking with people, played games and watched films. External entertainment was arranged, for example musicians... Some staff took key roles in arranging activities for example, Easter celebrations or arranging quizzes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews