Working at Amberley House Care Home
The Crescent, Truro, TR1 3ES
Operated by Minster Care Management Limited
35 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Hands-on management fosters a positive team culture with strong safety practices, although staffing stability is unclear and supervisions are running late."
Safety & Risk
8/10
✓
Regular infection control audits had been completed. The registered manager had plans in place detailing how any outbreak of the infection would be managed. We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: There was a positive culture within the staff team and they felt supported by management. Comments from staff included, 'Staff are like a family we are a really good team'.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: There were sufficient numbers of suitably qualified staff on duty to keep people safe and meet their needs.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff were supported in their roles by a system of induction, training, one-to-one supervision and appraisals. Some staff supervisions had fallen behind and there was a plan in place to rectify this within four weeks of the inspection.
Management
7/10
✓
The registered manager regularly worked alongside care staff and ensured best infection control practices were followed.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Two activities coordinators were employed by the service who worked 37 hours per week between them. The activities on offer included, craft work, themed events and board games. In addition, there were visits by external entertainers and trips out.
Points to consider
Staff numbers are enough to get the basics done but no details on stable teams or agency use.
Per 2018 comprehensive inspection: There were sufficient numbers of suitably qualified staff on duty to keep people safe and meet their needs.
Only standard training and some staff check-ins were running late, nothing specialist or extra development.
Per 2018 comprehensive inspection: Some staff supervisions had fallen behind and there was a plan in place to rectify this within four weeks of the inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews