Last updated: 10 February 2026
"Staff feel well supported by approachable managers and enjoy a positive culture, but activities lack specialist programmes and training has no career development courses."
People were supported to receive their medicines safely... Risk assessments were in place... Accidents and incidents... reviewed and analysed for any lessons... safeguarding concerns... acted on.
Staff told us they felt valued, supported and enjoyed their work. 'I would recommend working here'... registered manager and deputy... supportive and approachable.
People told us there were enough staff to meet their needs... 'Yes we have a lot of staff.'... registered manager... increased care hours... 3 additional nurses had been recruited.
Staff told us they felt well trained and their training was up to date... opportunity to discuss... training opportunities... during regular supervision meetings... BUPA is there to help us.
Staff felt well supported and were complimentary of the new registered manager and the deputy... '[Registered manager's name], we all need her, she cares about us'.
Activity co-ordinators were in place... small team of staff to support people with activities 7 days a week... links with the community... children from a local primary school.
Activities team runs regular outings and group events like school links, but no specialist programmes or innovative therapies to vary the role beyond basic care.
Activity co-ordinators were in place to support people to take part in activities... small team of staff to support people with activities they were interested in, 7 days a week... children from a local primary school had sent in letters.
Staff get up-to-date training with good inductions and supervision, but no specialist courses or funded qualifications for career growth.
Staff told us they felt well trained and their training was up to date. Records seen reflected this... regular supervision meetings.
Staffing meets needs with recent extra nurses hired, but no details on staff retention or agency use to ensure stable teams.
People told us there were enough staff... 'Yes we have a lot of staff'... 3 additional nurses had been recruited... over recruited so we can admit people safely.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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