Working at Amberley Care Home
481-483 Stourbridge Road, Brierley Hill, DY5 1LB
Operated by Amberley Care
25 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff feel supported with enough people and good training, but weak management, unsafe medicines and few activities hold it back."
Safety & Risk
2/10
✕
People's medicines were not always managed safely. There was a lack of information and guidance to guide staff on how and when to offer people's 'when required' (PRN) medicines.
Staff Culture
6/10
✓
Staff told us they felt supported by the registered manager. One staff member said, 'If ever there is a problem, I go to my manager and she sorts it out.'
Staffing Levels
5/10
!
We observed there were enough staff to meet people's needs.
Training & Dev
5/10
!
Staff received training and support to enable them to fulfil their roles.
Management
3/10
✕
The provider had failed to implement effective systems to assess, monitor and improve the service.
Programmes
3/10
✕
Per 2019 comprehensive inspection: One person said, 'There's not much going on really.'
Points to consider
Leadership fails to properly monitor quality or fix repeated problems over multiple inspections.
The provider's systems and processes for assessing, monitoring and improving the safety and quality of people's care were still not effective.
Medication errors and unmanaged risks like skin damage, wounds, and distress episodes make care unsafe.
Risks to people's health and safety had not always been identified and managed. People's medicines were not always managed safely.
No activities programme or coordinator, so the role is mostly routine personal care with little variety.
Per 2019 comprehensive inspection: 'There's not much going on really.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews