Working at Amber Lodge Nursing Home

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Staff told us they appreciated the systems in place to communicate any updates in people’s care and allocate their work each shift. They told us this helped them work successfully together as a team.

There were enough staff to provide care to people. We observed care staff were able to respond to people’s needs in a timely manner during our inspection.

People received care to meet their needs from staff who were confident and had been trained in areas relevant to their needs, including when people needed assistance to transfer positions using equipment such as hoists.

Staff were positive about the support they received from the leadership team. The leadership team were viewed as caring and capable and staff felt respected and confident to raise any concerns should they need to.