Working at Amber Lodge - Lowestoft
394-396 London Road South, Lowestoft, NR33 0BQ
Operated by Amber Care (East Anglia) Ltd
13 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Staffing meets needs with timely support and safe medicines management, but team stability is unclear and activities lack a dedicated coordinator."
Safety & Risk
7/10
✓
Medicines were managed, monitored and administered safely. Risks to people were assessed, monitored and managed effectively.
Staff Culture
6/10
✓
Regular meetings were held with staff about the running of the service and the people they cared for, to ensure they kept up to date with any changes or areas for improvement.
Staffing Levels
6/10
✓
We observed that the staffing level was appropriate, and people received support and interaction from staff in a timely way. There were enough staff to spend meaningful time with people
Training & Dev
6/10
✓
Staff received appropriate training for the role. They were supported to carry out qualifications to enhance their knowledge and experience if they wished.
Management
6/10
✓
People made positive comments about the registered manager, telling us they were nice to them.
Programmes
5/10
!
People were supported to live full and active lives, taking part in clubs and meaningful activities aligned with their individual hobbies, interests and wishes.
Points to consider
Staff numbers are enough for good support, but no details on team stability or agency use to show it's better than average.
We observed that the staffing level was appropriate... There were enough staff to spend meaningful time with people
Training is standard with optional extra qualifications if staff want them, no specialist courses or funded development.
Staff received appropriate training for the role. They were supported to carry out qualifications to enhance their knowledge and experience if they wished.
Days include supporting clubs, trips and hobbies, but no activities coordinator or special projects for more variety.
People were supported to take part in activities of their choice... people went to different day services or club's dependent on their individual interests.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews