Working at Amber House Residential Home
7-8 Needwood Street, Burton-on-trent, DE14 2EN
Operated by Suba Healthcare Ltd
18 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Staff feel supported with up-to-date training, positive culture and improved safety processes, but no activities programme is a major drawback."
Safety & Risk
7/10
✓
There was now a more robust falls process and accidents and incidents process being followed by the home to support improved care.
Staff Culture
6/10
✓
We observed staff engaging positively with each other and the people they were supporting, whilst providing care and support with dignity and respect.
Staffing Levels
5/10
!
People and staff told us they felt there were now enough staff to meet people's needs.
Training & Dev
6/10
✓
All staff were up to date with mandatory training and a new training matrix had been introduced.
Management
5/10
!
The registered manager was visible in the home which had a positive atmosphere and staff told us they felt supported.
Programmes
2/10
✕
No structured activities programmes, coordinator or creative engagement approaches described in the report.
Points to consider
No activities programme or coordinator mentioned, so the role is mostly routine personal care.
No reference to structured activities, engagement programmes, or activities coordinator in the report.
Management is competent and staff feel supported, but lacks full checks on care records.
They were unable to provide evidence of auditing care documentation, to ensure information used to support people remained accurate.
Staffing is adequate now after increases, but nothing special with no details on retention or low agency use.
People and staff told us they felt there were now enough staff to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews