Working at Amber House
5 Dane Road, St Leonards On Sea, TN38 0QU
Operated by PWS Care Ltd
7 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Staff feel supported by brilliant management in a positive family-like culture, although activities lack a dedicated coordinator for more variety."
Safety & Risk
8/10
✓
Risk assessments gave clear, structured guidance to staff detailing how to safely support people. For example, there were robust instructions how to help a person experiencing distress... Staff demonstrated good knowledge of safeguarding and how to recognise the signs of abuse or neglect.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: The registered manager had created an open and positive culture... One member of staff told us, 'It feels like a family and everyone just gets on with each other.' Staff told us they felt listened to and valued.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: The registered manager did not use agency staff to cover staff shortages... We observed sufficient numbers of staff to keep people safe and staffing rotas confirmed this. One person told us, 'There are always enough staff around.'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Specialist training was provided to ensure people's needs could be met... in depth training on PWS... specific training in challenging behaviour for the whole team... Staff completed the Care Certificate... Staff received regular supervision and appraisals.
Management
8/10
✓
Staff felt supported in their role and told us they receive regular feedback about their practice. One staff member told us, 'Management are brilliant. We have regular team meetings and supervisions. I can always raise concerns if I need to. I feel supported and this is the best home I've worked in.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: People had access to activities throughout the week. These ranged from horse-riding, going to the pub and gym. One person told us, 'Lots going on, I like the pottery and getting my hands dirty. I also enjoy computer club and swimming.'
Points to consider
Days include community outings and hobbies like pottery, gym and swimming, but no dedicated activities coordinator or specialist programmes to add variety beyond routine care.
Per 2019 comprehensive inspection: People had access to activities throughout the week. These ranged from horse-riding, going to the pub and gym. One person told us, 'Lots going on, I like the pottery... computer club and swimming.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews