Working at Ambassador House
31 Lansdowne Road, Luton, LU3 1EE
Operated by BC&G Care Homes Limited
25 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported with good training, sufficient numbers and varied activities, but manager checks sometimes miss shortfalls and infection control had lapses."
Safety & Risk
5/10
!
2021 targeted inspection: We were somewhat assured about promoting social distancing rules, layout and hygiene practices of the premises, and using PPE effectively; some staff did not wear face masks correctly.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff felt supported by the registered manager and spoke positively of the training they received.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were sufficient staff when we inspected. People's relatives and staff told us these were the normal staffing levels for the home.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff spoke positively about their training, gave examples of what training they found interesting and useful, and the registered manager responded quickly to requests for more training opportunities.
Management
5/10
!
Per 2019 comprehensive inspection: Staff felt supported by the registered manager but the registered manager and the provider's auditing systems were not always effective at identifying shortfalls.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was an activity co-ordinator; various activities including music, dancing, outings, BBQ, choir, friendship club, seasonal events and black history month were taking place.
Points to consider
Managers checks do not always spot problems early, so issues like poor staff practices sometimes go unnoticed.
The registered manager and the provider's auditing systems used to test the quality of the service were not always effective at identifying shortfalls and areas which needed to be improved upon.
Some lapses in infection control like not promoting social distancing well and staff not always using PPE right.
In the main lounge social distancing was not being promoted and the room was not well ventilated... Some staff did not wear their face masks correctly and always dispose of their PPE safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews