Last updated: 9 February 2026
"Staff feel supported with good supervision and a positive culture, but incomplete checks on new staff and basic activities are concerns."
People received their medicines safely and when required. Records confirmed what had happened including actions taken for incidents.
The service had a supportive culture. Staff felt supported and positive about their colleagues and where they worked.
People and staff felt there was enough staff to meet their individual needs.
Staff received training to ensure they had the skills and competency to undertake their roles; training matrix in place.
Staff received supervision and an annual appraisal, and all felt well supported.
People could participate in activities. These included a church service, carol singing, quiz's, reading books, listening to music, bingo and reminiscing over old photos.
Some new staff started without full checks like a reference from their last job or their own background check.
People were not always supported by staff who had checks completed in line with the providers recruitment policy. For example, one staff had no reference from their previous employer. Another member of staff had a DBS from a previous employer.
Only basic activities like quizzes, bingo, music and reminiscing, no activities coordinator or special programmes to vary the job.
People could participate in activities. These included a church service, carol singing, quiz's, reading books, listening to music, bingo and reminiscing over old photos.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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