Working at Alvina Lodge

Some of the systems to ensure safety in the event of a fire needed to be reviewed and updated. For example, a recent fire drill evacuation and an accidental activation of the fire alarm had identified people did not always follow safe evacuation procedures.

There were enough staff to meet people’s needs and keep them safe. People told us their needs were met, and staff were available when they needed them.

The registered manager told us that they had recently provided enhanced mental health and non-physical approach to management of aggression training for staff. Staff also took part in weekly teaching sessions where they and members of the management team discussed specific topics.

Staff told us the managers were supportive. Comments from staff included, “The managers will come in 1 ring if we or the residents need help” and “If there are any problems the managers give us support.”

The registered manager told us they had recruited an activities coordinator who was looking at expanding the activities they offered outside of the home. People were able to choose what they wanted to do.