Last updated: 9 February 2026
"Good training and sufficient staffing create a positive team atmosphere, but unsafe medicines management and weak auditing put people at risk."
Per 2020 comprehensive inspection: Unsafe medicines management placed people at risk of harm... The provider failed to ensure people were not deprived of their liberty, for the purposes of receiving care or treatment, without lawful authority.
Per 2020 comprehensive inspection: 'We are a good team, we pull together and work well together. There is a good atmosphere here, I wouldn't stay if I didn't enjoy it'
Per 2020 comprehensive inspection: The service had sufficient numbers of staff to meet people's needs. Staff were observed to have time to provide people with responsive and effective care in a relaxed and unhurried way.
Per 2020 comprehensive inspection: Staff had received training in relevant subjects and told us they felt equipped for their role. The provider employed a full-time training manager who took responsibility for arranging all the training.
Per 2020 comprehensive inspection: There was not a culture of continuous improvement or understanding of quality performance evident in the service. Auditing that had taken place had not identified the issues we found.
Per 2020 comprehensive inspection: The provider employed activities coordinators who provided a variety of activities in the home. Activities included, music, exercises, cooking sessions, arts and crafts, games and reminiscence.
Medication handling had gaps in records and unclear instructions so residents risked harm.
Unsafe medicines management placed people at risk of harm
Some residents faced restrictions on leaving without proper mental capacity paperwork.
some people were being deprived of their liberty unlawfully
Managers checks missed problems and fixes did not stop issues from repeating.
Auditing that had taken place had not identified the issues we found
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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