Working at Althorpe Residential Home

Documentation to support the safe administration of medicines was not always in place or accurately completed. For example, some prescribed medications did not have medication administration records in place and protocols for 'as and when required' medicines were not always available... we identified discrepancies with stock amounts for some medicines.

Whilst people’s needs were assessed, the provider did not use this assessment to calculate staffing levels at the service. People and their relatives felt there was enough staff, however we observed people sat in communal areas for long periods of time with no staff interactions.

The provider could not demonstrate that all staff had completed sufficient training to equip them to deliver safe and effective care.

The provider’s quality assurance systems did not identify the concerns we identified at this assessment and were not used to drive improvement.