Last updated: 10 February 2026
"Strong training and a caring ethos, but staffing shortages, poor medicines management and unmanaged risks held it back."
Managing medicines wasn’t always carried out properly, which could put people at risk. Risk assessments were not always completed consistently, with some risks not been properly identified or managed.
Staff consistently demonstrated a caring ethos. Their interactions with people were discreet, respectful and responsive, offering emotional support, practical help and advice.
Staffing deployment was inconsistent, and people did not always receive care when they needed it. Staff rotas were poorly managed.
Staff received training in the Mental Health Act. The training compliance rate was 99% and most staff had a good understanding of the Mental Health Act, the Code of Practice and the guiding principles. Staff had received training in the Mental Capacity Act and Deprivation of Liberty Safeguards with staff training compliance rates at 98%.
Frequent management changes caused confusion. Some leaders didn’t understand legal duties around Mental Capacity Act and Deprivation of Liberty Safeguards leading to breaches.
Therapeutic activities were often cancelled because of staff shortages. This disrupted people’s routines and made it harder for them to build independence and continue their recovery.
Not enough staff at times, so people don't always get care when they need it and rotas are poorly managed.
Staffing deployment was inconsistent, and people did not always receive care when they needed it. Staff rotas were poorly managed.
Medicines not handled safely and risks not always spotted or managed properly.
Medicines weren’t always managed safely. Risks weren’t always identified or managed properly.
Activities often cancelled due to staff shortages, so the job is mostly routine care.
Therapeutic activities were often cancelled because of staff shortages.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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