Last updated: 10 February 2026
"Outstanding activities and programmes plus strong safety measures, but staffing challenges with agency reliance and ongoing recruitment limit one-on-one time."
Systems were in place to protect people against identified risks... Staff were confident they had the knowledge and skills... incidents... analysed for any lessons... assured the service was following safe infection prevention and control procedures.
Staff we spoke with felt supported by the management of the service. Per 2019: Staff told us they were 'well-supported'.
Feedback... service was sufficiently staffed to manage identified risks... provider acknowledged that staffing had recently been a challenge... sufficient staff numbers with the use of agency staff... Ongoing staff recruitment was in progress.
Per 2019 comprehensive inspection: Staff had completed training such as, eating disorders... Care Certificate... regular individual meetings called supervision sessions... clinical supervision meetings.
Per 2019 comprehensive inspection: The registered manager and senior staff were visible and accessible... People and staff were positive about the management... 'hard working manager'
Per 2019 comprehensive inspection: Therapeutic care... 'Therapy in the Living'... The Anchor... creative system of 'text-support'... supported to take up work... writing a book... small pets... recreational activities such as trampolining.
Staff numbers are enough to keep people safe but residents do not always get as much one-on-one time as they expect and they rely on agency staff while still recruiting.
although the service was sufficiently staffed to manage identified risks, other people using the service were not always receiving the staff input they expected. The provider acknowledged that staffing had recently been a challenge... use of agency staff... Ongoing staff recruitment was in progress.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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