Last updated: 10 February 2026
"Staff feel supported in a positive culture with good training, but heavy agency use and staffing shortages cause frustration and delays."
We identified on inspection there was one safeguarding incident which had not been reported to CQC; post falls checklist attached to the incident record had not always been completed.
There was a positive culture at the home. Staff told us they felt supported by the management team.
Six staff out of the 10 we spoke with reported staffing was an issue at the home; 'We are currently working with agency a lot at the moment which is frustrating'.
Staff were trained in medicines management appropriate to their level and had regular competency checks; staff received supervision and support to develop their practice.
CQC were not notified about one case of abuse between people; registered manager quick to address but lack of explanation limits leadership rating.
Per 2019 comprehensive inspection: There was a lack of personalised activities; activity plan had re-occurring activities such as bingo, coffee morning and crafts.
Staff often rely on agency workers and say there are sometimes not enough of them, leading to delays and frustration.
Six staff out of the 10 we spoke with reported staffing was an issue at the home. One staff member said, 'We are currently working with agency a lot at the moment which is frustrating for us and the residents as well.'
No dedicated activities coordinator or creative programmes, so the job is mostly routine personal care.
Per 2019 comprehensive inspection: There was a lack of personalised activities in the service. People, relatives and staff told us there was a lack of activities in the service. One relative told us 'Activities are non-existent.'
They did not report one abuse incident between residents to the regulator straight away.
CQC were not notified about one case of abuse between people. The registered manager was quick to address this and formally submitted the information to us the same day.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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