Working at Altham Court Care Home

Staff often rely on agency workers and say there are sometimes not enough of them, leading to delays and frustration.

Six staff out of the 10 we spoke with reported staffing was an issue at the home. One staff member said, 'We are currently working with agency a lot at the moment which is frustrating for us and the residents as well.'

No dedicated activities coordinator or creative programmes, so the job is mostly routine personal care.

Per 2019 comprehensive inspection: There was a lack of personalised activities in the service. People, relatives and staff told us there was a lack of activities in the service. One relative told us 'Activities are non-existent.'

They did not report one abuse incident between residents to the regulator straight away.

CQC were not notified about one case of abuse between people. The registered manager was quick to address this and formally submitted the information to us the same day.